Refund Policy

Defective Merchandise

If you receive a defective item, you will have to file a warranty claim. For more information on warranties and this process, please contact us..

Missing or Damaged Items

Claims of items missing from a shipment or damaged in transit must be reported within five business days of receipt of the merchandise. Anytime you receive items, please take some time to carefully inspect your items. Each shipment will include a packing label on the box. Please verify that you received all items listed on that label.

Exchanges

If you would prefer to exchange a returnable item for another product from our stock or the same manufacturer (in the case of a drop shipment), we will be glad to help you arrange this. In most cases the restock fee will be waived when exchanging items directly with our warehouse, however, you will be responsible for return shipping. Items that were shipped directly from the manufacturer must be returned and exchanged with that same manufacturer and may incur additional shipping and restocking fees. All items being returned or exchanged must be new, unused, and in the original packaging.

Order Cancellation

Open Order: If your order is still open in our system, please contact our customer care team to cancel your order. You will not be charged any shipping or restocking fees.

Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept the order and initiate a return authorization through our returns process. When a shipment is refused, it will come back to our warehouse and you may be charged a restocking fee and any shipping fees associated with the return.

Received Order: If you have already received your purchased item(s), you will have to contact our customer appreciation team to start a return. You will be provided a return authorization number and instructions to ship your items back.

Temperature sensitive and special order items are only able to be refunded if they arrive damaged or have an expiration date of less than two weeks. Food items and special orders are unable to be returned or refunded for any other reason.

Dry food and Non-food items may be returned to us within 30 days of the ship date. A 25% restocking fee will be charged, and the original shipping fee will not be refunded. Products must be unused, and in good condition. If product boxes or packaging are damaged during return shipping, you may be assessed a re-boxing fee. Upon receipt and inspection of the return item, a store credit will be issued for 75% of the purchase price excluding shipping.